Returns & Delivery Policy

Clear, transparent delivery terms and statutory consumer protections for all purchases made on Shoppage.

1. Statutory 7-Day Cooling-Off Right (ECT Act Section 44)

In terms of Section 44 of the South African Electronic Communications and Transactions Act (ECT Act 25 of 2002):

You are entitled to cancel your online purchase within 7 calendar days after the date you receive the goods, without penalty and without giving any reason.
If you cancel within this 7-day period, the seller must refund your payment in full within 30 days of receiving notice of cancellation.
You will only be responsible for the direct cost of returning the goods to the seller, unless the item was damaged, defective, or incorrect upon delivery.
Exceptions: In terms of Section 42(2) of the ECT Act, the 7-day cooling-off period does not apply to goods made to consumer specifications or clearly personalized items (custom crafts), audio/video recordings or software unsealed by the buyer, or perishable goods.

Under Sections 55 and 56 of the Consumer Protection Act (CPA No. 68 of 2008), all goods supplied on Shoppage carry an implied warranty of quality:

Goods must be reasonably suitable for the purposes for which they are generally intended, of good quality, in good working order, and free of any defects.
If an item fails or is found defective within 6 months of delivery, you are legally entitled to return it to the seller for your choice of repair, replacement, or a full refund.

Find your order: Go to Orders in your account menu or open the order link from your confirmation email / SMS.
Contact the seller: Message the shop via on-platform Chats stating your reason for return and attaching photos if the product arrived damaged.
Dispatch the package: Pack the item securely in its original packaging and arrange courier collection or drop-off with the shop.
Inspection & Refund: Once the shop receives and inspects the return, your refund will be processed back to your original payment method within 7–10 business days.

Dispatch Times: Verified shops dispatch in-stock goods within 1–3 business days. Handcrafted or custom items have estimated lead times clearly shown on their product page.
Courier Delivery: Deliveries are handled by established South African couriers (e.g. The Courier Guy, Pargo, Fastway) with tracking waybills updated on your order page.
Click & Collect: Many shops and artisans offer free local collection from their workshop or market stall.
Damaged in Transit: Please inspect packages upon receipt. If packaging is crushed or opened, note this on the courier waybill and contact the seller within 48 hours.

Questions about a specific order? Message the shop directly or visit our Help & Contact desk.