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Help & Contact

Need assistance with an order, opening a shop, or using Shoppage? Find answers below or get in touch with our team.

Frequently Asked Questions

For Shoppers

How do I buy from a shop?

Browse products, add items to your cart, and proceed to checkout. Depending on the shop, you can pay online via secure card or instant EFT (Ozow, PayFast), or choose cash on collection or delivery. You can also message the seller directly before purchasing.

How do I track my order?

When you complete a purchase, you receive an order confirmation link (e.g. /orders/{token}). If you are signed in, access all your purchases under Orders in your account menu. You will see dispatch status and courier waybill info.

What are Requests and how do I post one?

Requests allow you to post exactly what you need (e.g. "200 handmade ceramic mugs" or "Plumber near Rosebank for Saturday"). Verified local makers and suppliers see your request and send you direct offers in Chats. Post a request now →

What is the returns and refund policy?

Under South African consumer law (ECT Act and CPA), consumers have a statutory 7-day cooling-off period for online transactions, plus a 6-month warranty against defective goods. Review our full Returns & Delivery Policy.

For Sellers & Makers

How much does it cost to sell?

Opening a basic shop is free! Shoppage charges 0% commission on sales. You only pay standard merchant processing fees if you use online card or instant EFT gateways. See our Pricing page for details.

How do I open a shop?

Click Open free shop in the header. Choose your shop name, add your location and logo, and list your first product in minutes.

How do I get paid?

Payments go directly to you through your own configured payment provider (such as PayFast or Ozow), or via direct bank EFT, card on collection, or cash. Shoppage never holds your money.

Contact Our Team

Customer Support Desk

Our support team is available Monday to Friday, 08:30 – 17:00 SAST.

To report suspicious activity, a fraudulent seller, or copyright infringement, please email safety@shoppage.co.za or use the Report button on any listing.